Refunds & Cancellations

Last updated: November 21, 2025

Refund Policy

We offer a 100% money-back guarantee if we are unable to find any information about the person you're searching for.

To request a refund, please contact our support team at support@personscan.com within 30 days of your purchase with your order details. Refunds are typically processed within 5-10 business days.

Subscription Cancellation

You can cancel your subscription at any time from your account dashboard. Upon cancellation:

  • Your subscription will remain active until the end of your current billing period
  • You will not be charged for the next billing cycle
  • You will retain access to your account and reports until the subscription expires

How to Cancel

  1. Log in to your account dashboard
  2. Navigate to Account Settings
  3. Click on "Manage Subscription"
  4. Select "Cancel Subscription"

Contact Us

If you have any questions about refunds or cancellations, please contact our support team at support@personscan.com or call +1 (800) 452-0804.